Frequently Asked Questions

Q: Can you build shutter designs that are not available on the website?

A: We build all types of custom shutters that are not listed on the website. Give us a call so we can discuss your custom design. No one can beat our service or price.

Q: Can Sunbelt Shutters prime my shutters?

A: Absolutely. We recommend you order your shutters primed unless you are ordering a stain-grade shutter.

We offer a Free Prime upgrade on the Board and Batten shutter to insure your shutter has protection before assembly and final painting.

We use Benjamin Moore latex primer. It is a latex-based primer that will accept either an oil-based or latex-based paint. The Benjamin Moore primer is a medium grey color that has proved to work well with white or black final coats.

Q: How are the shutter joints assembled?

A: Each joint is a tongue and groove joint. Each joint is joined with 2 dowels and glued with polyurethane exterior glue. A 4" ceramic coated screw is used in each joint. The screw is counter-sunk, plugged and sanded smooth. See joint drawing (pdf)

Q: How many sets of hinges should I order?

A: For most windows 4 hinges (2 sets) are sufficient for hanging a set of window shutters. However, we recommend 3 sets of hinges for shutter lengths greater than 55".

Q: Can I call or fax my order?

A: Sure, you can call or fax your order.

Sales: 888.778.4774
Fax: 253.648.0406
Or check our Contact Us page.

Q: How do I measure my windows for my new custom wood shutters?

A: Measuring is easy. Take a look at our "How to Measure" page.

Q: What is the delivery time for my custom shutters?

A: We custom build each order. You can expect delivery with 4 to 5 weeks. Typically, during peak production your shutters should be built within 20 business days of your order.

Q: Do you have a list of shutter terms and definitions?

A: Sure, we have a list of standard shutter terms and definitions.

Q: Are the wood shutters easy to mount?

A: Absolutely, just follow our installation directions on the "Shutter Mounting Instructions" page.

Q: I have a question about my bill.

A: Please call us immediately toll free at 888.788.4774. We understand mistakes can be made. We want to make sure you are never over charged for your order.

Q: Can I check my shipment?

A: With our current shopping cart, you will need to give us a call or email us for your order status. We working to provide you with an online order status.

We will email you when your order has been packed and ready for shipment. This email will include the freight carrier, the tracking number, and an estimated delivery date.

Q: Can I send a Purchase Order?

A: Please call us at 888.778.4774 and we can arrange P.O. requests.

Q: Can I change my delivery address after my order has shipped?

A: Sometimes, it depends on the shipping company who usually charges a fee to change it. Once the shutters leave our shop, you will be responsible for delivery receipt at your address. You can contact us to help coordinate the change, but any additional delivery charges will be your responsibility.

Q: Can you deliver the shutters to my home address?

A: Yes, we can ship the shutters to your home. Remember, if you order more than a pair or two of shutters, we will likely ship your shutters via Freight Line. The freight company will expect you to be at home for delivery and will not just drop the order at your door. The freight company will contact you to arrange a drop-off time.

Frequently Asked Quest ions...

Frequently Asked Questions