Frequently Asked Questions...

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Frequently Asked Questions

Q: Can you build shutter designs that are not available on the website?

A: We build many types of custom shutters that are not listed on the website. Although we do not build shutters with adjustable louvers. Give us a call so we can discuss your custom design. No one can beat our service or price.

Q: Can Sunbelt Shutters prime my shutters?

A: Absolutely. We recommend you order your shutters primed unless you are ordering a stain-grade shutter.

We offer a Free Prime upgrade for Composite shutters and on the Board and Batten shutter to insure your shutter has protection before assembly and final painting.

We use Benjamin Moore latex primer. It is a latex-based primer that will accept either an oil-based or latex-based paint. The Benjamin Moore primer is a medium grey color that has proved to work well with white or black final coats.

Q: Can Sunbelt Shutters paint my shutters with a final coat of paint?

A: Call us with your requirements and based on the shop's current work load, we will consider it and provide a quote. We use a high end quality paint, Benjamin Moore� Super Spec HP� Waterborne Urethane Gloss Enamel P73.

Q: How are the shutter joints assembled?

A: Each joint is a tongue and groove joint. Each joint is joined with 2 dowels and glued with polyurethane exterior glue. A 4" ceramic coated screw is used in each joint. The screw is counter-sunk, plugged and sanded smooth. See joint drawing (pdf)

Q: How many sets of hinges should I order?

A: For most windows 4 hinges (2 sets) are sufficient for hanging a set of window shutters. However, we recommend 3 sets of hinges for shutter lengths greater than 55".

Q: Can I call or fax my order?

A: Sure, you can call or fax your order.

Sales: 888.778.4774
Fax: 253.648.0406
Or check our Contact Us page.

Q: How do I measure my windows for my new custom wood shutters?

A: Measuring is easy, but keep in mind any unique situations if using functional hardware. For traditional shutters, take a look at our "How to Measure" page. For Bahamas shutters you will need to consider your placement of the hinge at the top of the shutter and the placement of the Bahamas Arms. Call or email for additional information.

Q: What is the delivery time for my custom shutters?

A: We custom build each order. You can expect delivery with 4 to 5 weeks. Typically, during peak production your shutters should be built within 20 business days of your order.

Q: Do you have a list of shutter terms and definitions?

A: Sure, we have a list of standard shutter terms and definitions.

Q: Are the wood shutters easy to mount?

A: Absolutely for traditional situations. Just follow our installation directions on the "Shutter Mounting Instructions" page. Do take into consideration placement of pintels and the materials to which they will be mounted. For Bahamas shutters, call or email for mounting information.

Q: I have a question about my bill.

A: Please call us immediately toll free at 888.778.4774. We understand mistakes can be made. We want to make sure you are never over charged for your order. Do note our merchant name is "S & K Group, LLC" so this name will appear on your credit card statement rather than "Sunbelt Shutters."

Q: Can I check my shipment?

A: With our current shopping cart, you will need to give us a call or email us for your order status. We working to provide you with an online order status.

We will email you when your order has been shipped. This email will include the freight carrier, the tracking number, and an estimated delivery date. If your order is shipping by a freight truck (not UPS) you may wish to call their local terminal the morning of the expected delivery to see what time of day they may be delivering the order. Many large orders are shipped within a large crate.

Q: Can I send a Purchase Order?

A: Please call us at 888.778.4774 and we can arrange P.O. requests.

Q: Can I change my delivery address after my order has shipped?

A: Sometimes, it depends on the shipping company who will charge a fee to change it (sometimes $35-$75). Once the shutters leave our shop, you will be responsible for delivery receipt at your address. You can contact us to help coordinate the change, but any additional delivery charges will be your responsibility.

Q: Can you deliver the shutters to my home address?

A: Yes, we can ship the shutters to your home address. Remember, if you order more than a pair or two of shutters, we will likely ship your shutters via Freight Line. So there is a possibility that an 18-wheeler would need to come down your street and the freight companies do not move crates to a preferred location on the property. The freight company will expect you to be at home for delivery and will not just drop the order at your door. The freight company may or may not contact you ahead of time to inform you of a delivery time. We would suggest that you call the local terminal the morning of the estimated delivery to see what their delivery schedule is for that day.

Q: Are your Bahamas shutters storm rated?

A: No.

Q: How can you build arched top shutters to match my arch?

A: On the order page, enter the tallest length for the shutter's height. We also need to know the shortest side of the shutters to know where to start the arch. Enter this measurement in the "Special Instructions" section on the Order page. If they are perfect quarter arches, the distance down from the top of the shutter should match the width of the shutter.

Q: Can you build the shutters with cut-outs?

A: Yes we can for Raised Panel, Flat Panel, Board and Batten, and Framed Board and Batten shutters. We have many common designs, or we can cut most custom designs. Email us your requirements for a quote.


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