Shipping and Delivery

Free Shipping

Shutters that ship free are marked with our Free Shipping tag on the order page. Standard sizes are shutters under 76" tall and under 24" wide for traditional styles, and under 76" tall and under 72" wide for Bahamas. Oversize shutters add $200 per order.

The offer covers these lines, shipped within the continental United States:

• Plantation Louvered Shutters
• Colonial Raised Panel Shutters
• Flat Panel Shutters
• Board and Batten Shutters
• Framed Board and Batten Shutters
• Bahama Shutters
• Extira Composite Shutters

Standard shipping rates apply to hardware and sample shutters and are shown in your cart. We reserve the right to modify or end the free shipping offer at any time.

Production and Delivery Times

Every shutter is built to order. Custom wood shutters ship in approximately 6 to 8 weeks; composite shutters in about 3 to 4 weeks. Unfinished orders usually go out sooner than painted ones. Larger sizes may take longer, and during peak season (spring through fall) allow the full window.

Shipping time is additional: usually 1 to 8 days depending on the destination. Shutters ship from Huntsville, Alabama. We email the FedEx, UPS or freight tracking number the day after your order ships, with an estimated delivery date, to the address you gave at checkout.

Custom orders can be cancelled or changed within 24 hours of ordering. After that they go into production; see our Warranty & Return Policy.

Rush Orders

Expedited production adds 30% to the order and shortens production only, not shipping; we cannot control freight transit. Call 1-888-778-4774 to arrange it. During peak production months rush orders may not be available.

Freight Deliveries

Most shutter orders ship in a crate by freight line, and the truck may be an 18-wheeler. The address you give us must be reachable by that truck. If it is not, choose another address or coordinate with the carrier when they call. A failed delivery attempt costs extra.

• The freight company delivers to the curb. Be ready to unload and move the crate; the driver will not carry it to your garage.
• Someone must be there to sign. Call the carrier’s local terminal the morning of delivery for a time window.
• Sign with the words “possible concealed damage” and note any visible damage. Photograph all sides of the crate and email us the photos right away; the carrier requires them before a remake can start.

Shipping damage, shortages or a wrong item: report them within 10 days on our online claim form.