File a Warranty Claim | Sunbelt Shutters

Tell us what happened and add a few photos from your phone. You’ll get a claim number by email right away, and we’ll follow up after we review it.

Before you start Report shipping damage, missing items and defects found on arrival the next business day, and no later than 5 days after delivery, and please don’t alter, paint, or install shutters that are part of a claim. See our warranty for what’s covered. Vinyl shutter defects are handled by Ply Gem.

What do you need help with? *

Problem with my shuttersCracked, split, warped, or joints separating Paint or primer problemCracking or peeling on our finish Shipping damage or missing itemsDamaged on arrival, or a box or piece is missing Wrong size or wrong itemNot built to the measurements on my order Transfer my warrantyI bought a home that has Sunbelt shutters Something elseAny other warranty question

Your contact information

Name *

Email *

Phone

Order number

From your order confirmation email, if you have it.

About the order

Product

How many shutters are affected?

Date ordered

An approximate date is fine.

Date delivered

Are the shutters installed?

Not yet Yes, they’re installed

Where are the shutters?

Street address

City

State

ZIP

Details & photos

What happened? *

Add photos — up to 12. Show the whole shutter and a close-up of the problem.

Shipping damage? These are the photos we need

Photos 1–6: each side of the box or crate before opening it (one photo can often show three sides).
Photo 7: a clear close-up of the shipping label — zoom in until the tracking number can be read.
Photo 8: the packing material inside (bubble wrap, cardboard, foam sheets, etc.).
Photo 9: the damaged item inside the original box or crate with all of the original cushioning.
Photos 10–11: a close-up of the damage and a full-length photo of the damaged shutter.

Keep all packing materials for up to 120 days — the carrier may ask to inspect them.

Choose photos

Photos are resized on your device before upload, so large phone photos are fine.

Can’t attach photos here? Email them to sales@sunbeltshutters.com with your claim number.

We use this information only to handle your claim. See our privacy policy.

Warranty Claims